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OPERATIONAL PROTOCOLS

Standard operating procedures for Returns, Shipping, and Communications.

Comms / Contact

UNIT SUPPORT:
For order status or equipment issues, email us at support@gdalogistics.com.

HQ HOURS:
Mon-Fri: 0900 - 1700 PST.
Response time: Standard 24-48 hours.

Returns Protocol

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiate A Return

To start a return, contact us at jdeloach@trnchkngs.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, such as custom products (special orders or personalized items).

Note: We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Logistics / Shipping

Orders are processed within 24-48 hours of transmission. Tracking intel will be deployed to your email immediately upon dispatch.

  • Standard Ground: 3-5 Business Days
  • Priority Logistics: 2 Business Days